Terms & Conditions
NOC follows pricing policies in accordance with dealer contracts and industry standard MSRP pricing. When the NOC Gear Shop sells you an item, we do NOT charge your credit card until after your order has entered the shipping process.
NOC makes every effort to assure the accuracy of the pricing and product information on our website. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Prices are subject to change without notice and prices found to be in error due to typographical error or hardware/software error will not be honored.
PRICE MATCHING POLICY
Nantahala Outdoor Center Gear Shop is the leader in paddlesports and will match any competitor prices nationwide on any product we sell, as long as it does not infringe on dealer contracts. Our price matching policy applies only to products of the same size, color, and model year. If you find the price for less then what we are selling for, send us an email with a link to the product at [email protected] or call us directly at 1.800.367.3521 and we will work with you to get the product for the best price.
Club Discounts apply only if we have a current club membership list on hand to confirm your club membership. Please ask your club leadership to send us an updated list. Club discounts are not applied to items already on sale and do not apply to boats or bikes.
Clinic Discounts apply only for the period of time specified in your club information - usually 2 weeks beginning on the date of your clinic. For adventure travel trips, once you are confirmed for the trip, we will offer your discount in advance of your trip to help you prepare for your adventure!
ORDERS / AVAILABILITY
We do our best to stock as many makes, models, sizes, and colors of the kayaks and gear we offer. However, there might be some occasions where the specific item you've ordered is not in stock. If we are out of an item you have ordered, we will contact you with the estimated availability/delivery time, comparable product styles/colors, or refund the full amount of your purchase.
For orders and product information call 828-488-7230.
On weekends or after hours, send us an email at [email protected]
GENERAL QUESTIONS ABOUT NANTAHALA OUTDOOR CENTER
To contact other NOC departments, book a rafting trip, or reserve lodging: 888.905.7238.
WRITE TO US
Nantahala Outdoor Center
13077 Highway 19 W
Bryson City, NC 28713-9165